Privacy Policy

This privacy notice for SoundSpot ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:

• Visit our website or mobile application
• Engage with us in other related ways, including any sales, marketing, or events

What Information Do We Collect?

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You:

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Names
• Email addresses
• Phone numbers
• Payment information
• Music files and metadata

We do not store full bank card details; payment processing is carried out by Paddle and its payment partners. We also ensure that the information we provide to Paddle for tax and payment purposes is accurate and kept up to date.

How Do We Process Your Information?

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication
• To deliver and facilitate delivery of services to the user
• To process payments and manage subscriptions
• To distribute your music to streaming platforms
• To send administrative information
• To respond to user inquiries and offer support

When and With Whom Do We Share Your Personal Information?

We may share information in specific situations described in this section and/or with the following third parties:

• Music streaming platforms (Spotify, Apple Music, etc.) for distribution purposes
• Payment processors for transaction processing. We use Paddle.com as our payment partner, which acts as the Merchant of Record. Paddle is responsible for billing, tax calculation, and payment processing. When processing payments, we share your information with Paddle.com in accordance with their Privacy Policy and Data Sharing Addendum. Paddle and SoundSpot act as independent data controllers.
• Service providers who assist us in operating our platform
• Legal authorities when required by law

How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information.

How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

What Are Your Privacy Rights?

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right to:

• Request access and obtain a copy of your personal information
• Request rectification or erasure
• Restrict the processing of your personal information
• Data portability (if applicable)
• Not be subject to automated decision-making

Users may cancel their subscription at any time via our customers support mail soundspot.team@gmail.com. You may also cancel through paddle.net. We provide a direct cancellation method as required by applicable consumer protection laws.

In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the contact details provided below. Your use of our Services must also comply with Paddle's Acceptable Use Policy.

Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized.

Do We Make Updates to This Notice?

Yes, we will update this notice as necessary to stay compliant with relevant laws. We will notify you of any material changes by posting the new privacy notice on this page with a new "Last updated" date.